What types of outdoor equipment do you sell?

We sell a variety of outdoor equipment including camping gear, hiking equipment, and outdoor clothing.

Do you offer gift cards?

Yes, we offer gift cards that can be redeemed via contact form.

How can I contact your customer service team?

You can contact our customer service team via phone, email, or through our online contact form.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards, PayPal, and Apple Pay.

Is your site secure for online payments?

Yes, our website is secured with industry-standard SSL encryption to protect your personal and payment information.

Do you offer financing or payment plans?

Yes, we do offer financing or payment plans via PayPal Pay Later and Klarna Pay Later.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email that you can use to track your package.

Can you help me choose the right equipment for my needs?

Absolutely! Our customer service team is knowledgeable about all of our products and can help you choose the right equipment for your needs.

What do I do if I have a problem with my order?

If you have a problem with your order, please contact our customer service team and we will do our best to resolve the issue quickly and efficiently.

What is your refund policy?

Our refund policy allows for returns within 14 days of purchase for a full refund, minus any shipping costs.

How long do I have to return an item for a refund?

To initiate a return, simply contact our customer service team and they will guide you through the process.

If my order is over time for refund. Can I get a refund?

We are so sorry to say that we cannot give you the refund in this case. Because it’s against our policy so we can’t break the rule. Moreover, if you have any issue, we will give you the best support.

What if my item is damaged or defective?

If your item is damaged or defective, we will provide a prepaid shipping label and issue a replacement or refund.

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